Terms of Service

1. Provider

The Platform is operated by:

Throughout these Terms, “we”, “us”, and “the Club” refer to LE PIANE SRL, and “you” or “member” refers to the person who registers an account.

2. Scope and Acceptance

These Terms apply to all memberships and event bookings made through the Platform and form a binding contract between you and the Club. They are made available to you before registration in a way that allows you to store and reproduce them. If you do not agree with these Terms, you may not register or use the Platform. We may provide certain services subject to additional, event-specific conditions, which will be communicated to you at the time of booking and form part of these Terms for that booking.

3. Eligibility

You must be at least 18 years old to register, because membership involves wine and alcohol-related events. By creating an account you confirm that you meet this requirement, that you are acting as a consumer (unless you indicate otherwise), and that the information you provide is accurate, complete, and kept up to date.

4. Membership

• Membership is created when you register an account, accept these Terms and the Privacy Policy, and your application is approved by the Club.
• The annual membership fee is CHF 100, covering a membership period of 12 months from the date your membership is activated.
• After sign-up, your membership remains in a pending state until your payment has been received and reviewed manually by our team. Full member benefits become available once your membership is activated. We confirm activation by email.
• Membership benefits (such as access to exclusive events, invitations to tastings and dinners, direct access to selected wines, and member discounts) are offered at the Club’s discretion and may change over time. Benefits are described on the Platform from time to time.
• Membership does not renew automatically. Unless we offer and you accept a renewal, membership ends at the close of the paid 12-month period.
• Membership is personal to you and may not be transferred or assigned to another person without our prior written consent.

5. Event Bookings

• Event listings are an invitation to book, not a binding offer. A booking becomes binding only when we confirm it (and, where a fee applies, once payment is received in accordance with Section 6).
• Events are subject to availability and to any minimum and maximum participant limits.
• When you book, you may indicate a number of guests and add notes. You are responsible for the guests you register, for ensuring they meet the eligibility requirements, and for the accuracy of the information provided.
• Where an event is full, you may be placed on a waitlist. A waitlist entry does not guarantee a place; we will contact you if a place becomes available.
• We may confirm, postpone, change, or cancel an event — for example if the minimum number of participants is not reached, or for reasons of force majeure (Section 11). If we cancel an event you have paid for, you will receive a refund of the amount paid for that event, or, where offered and accepted by you, a transfer to another date.

6. Prices and Payment

• Membership and event fees are stated on the Platform or in the confirmation email and are inclusive of applicable taxes unless stated otherwise. Payment is made by manual bank transfer to the bank details provided in your confirmation email. We do not process credit or debit cards through the Platform and do not store payment-card data.
• Your confirmation email contains the amount due, a payment reference, and the deadline by which payment should be made. Please use the stated reference so we can match your payment.
• Your membership and/or place is confirmed once payment has been received and reviewed. You will receive a separate payment-confirmation email once this is done.
• If payment is not received by the stated deadline, your booking or membership application may be cancelled and any reserved place released, without further notice.

7. Right of Withdrawal (Consumers)

If you are a consumer, you have a statutory right to withdraw from the membership contract within 14 days without giving any reason, in accordance with Articles 52 et seq. of the Italian Consumer Code (Legislative Decree no. 206/2005). The withdrawal period expires 14 days from the day the contract is concluded.

To exercise this right, you must inform us of your decision by a clear statement (for example, an email to info@bocapiane.com or a letter to the address in Section 1) before the period expires. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient that you send your communication before the 14-day period has expired. If you withdraw, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed of your decision, using the same means of payment unless otherwise agreed.

Exceptions. The right of withdrawal does not apply to contracts for the provision of services related to leisure activities where the contract provides for a specific date or period of performance (Art. 59(1)(n) of the Italian Consumer Code). This means event bookings for a specific date are not subject to the 14-day withdrawal right. In addition, if you expressly request that we begin providing a service during the withdrawal period and the service is then fully performed, you lose your right of withdrawal; if it is only partially performed, you must pay an amount proportionate to the service provided up to the point of withdrawal.

8. Cancellation, Changes, and No-Shows

• You may cancel a booking through your account or by contacting us. Outside the statutory withdrawal right in Section 7, cancellations, rescheduling, no-shows, and any refunds are handled according to the conditions communicated for the relevant event at the time of booking.
• Where no event-specific condition applies, amounts already paid for an event for a specific date are non-refundable if you cancel, except where the law provides otherwise or where we cancel the event ourselves (Section 5).
• If you do not attend an event without cancelling, no refund is due unless required by law or agreed by us in writing.

9. Your Obligations

• Provide accurate, current, and complete information and keep your profile up to date.
• Keep your login credentials confidential and not share your account with others.
• Use the Platform only for lawful purposes connected to your membership and bookings.
• Not attempt to disrupt, reverse-engineer, or gain unauthorised access to the Platform.
• Drink responsibly and comply with applicable laws and venue rules at events.

We may suspend or terminate your membership, with notice where reasonably practicable, if you materially breach these Terms, fail to pay amounts due, or use the Platform unlawfully.

10. Availability and Liability

We aim to keep the Platform available and accurate, but we do not warrant that it will be uninterrupted, error-free, or free of harmful components. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for loss of profit, data, or opportunity. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for intent, gross negligence, death, or personal injury caused by our negligence, or for any other liability that is mandatory under the Italian Consumer Code. Your mandatory statutory rights as a consumer, including the legal guarantee of conformity, remain unaffected.

11. Force Majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, failures of utilities or telecommunications, acts of public authorities, or other events of force majeure. In such cases, affected events may be postponed or cancelled in accordance with Section 5.

12. Intellectual Property

The Platform and its content (including text, logos, images, and design) are owned by or licensed to the Club and are protected by intellectual property law. You may use them only as necessary to use the Platform for its intended purpose. You may not copy, reproduce, or distribute our content without our prior written consent.

13. Personal Data

We process your personal data as described in our Privacy Policy, which forms an integral part of your agreement with us.

14. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in our services or in the law. The current version, with its “Last updated” date, is always available on this page. Where changes materially affect your rights, we will notify you by appropriate means (e.g. email or a notice on the Platform) before they take effect. If you do not accept material changes, you may terminate your membership; your continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms.

15. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any event-specific conditions, constitute the entire agreement between you and the Club regarding the Platform.
• Severability. If any provision is held to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be replaced by a valid one that most closely reflects its intended purpose.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign your rights or obligations without our consent. We may assign this contract to a successor entity, provided your rights are not diminished.

16. Governing Law, Disputes, and Jurisdiction

These Terms are governed by the laws of Italy, without prejudice to any more protective mandatory provisions of the law of your country of residence. We seek to resolve any complaint amicably; please contact us first at info@bocapiane.com. For any dispute, the competent court is, for consumers, the court of the place where the consumer is resident or domiciled, where this is mandatory under the Italian Consumer Code; in all other cases, the courts of the registered seat of LE PIANE SRL shall have jurisdiction.

17. Contact

For any question about these Terms, contact us at info@bocapiane.com or by post at the address in Section 1.